Terms of service

01About these terms

These terms apply to the Kanita Nail Lounge website and to services and purchases supplied by our lounge in Hua Hin, Thailand. References to “we”, “us” and “our” mean Kanita Nail Lounge.

Please read these terms before making a booking or purchase. Any specific conditions presented before you confirm a booking or purchase form part of your agreement with us. Our Privacy policy explains how we handle personal information.

02Appointments

Online appointments are made through Fresha. Check the selected services, date, time and guest details before confirming, and keep your confirmation. Your booking is confirmed when you receive confirmation from Fresha or the lounge.

You can book for more than one person using Fresha’s group appointment option. Please give accurate details for each guest and make sure you have permission to provide another person’s information.

If you have a preferred team member, you may add a note to your booking. We will do our best to accommodate your request, subject to availability, but cannot guarantee a particular team member.

03Prices and payment

Prices are shown in Thai baht (THB). The price and any applicable charges will be confirmed before you book or purchase. Treatment durations are approximate and may vary with your selected services and individual needs.

Add-ons, nail art, removal or other extra work may carry an additional charge. We will explain any additional charge and obtain your agreement before proceeding. Any deposit or advance payment requirement will be shown before you confirm your booking.

We may update our menu and prices for future bookings. A price change does not replace the price already agreed for a confirmed booking or purchase without your agreement.

04Changes and cancellations

You can manage, reschedule or cancel your booking, including a group booking, through Fresha. Rescheduling is subject to availability. If you need help accessing your booking, please contact the lounge.

Any cancellation deadline, deposit condition or late cancellation or no-show charge will be stated during booking. Those agreed conditions apply to your appointment; this page does not introduce an additional cancellation fee.

Please arrive at your appointment time. If you are late, we may need to adjust the treatment or arrange another appointment so we can give each guest the time their service requires. Any resulting charge must follow the conditions agreed when you booked.

If we need to cancel an appointment, we will contact you and offer an alternative time or refund any payment for the treatment we cannot provide.

05Your treatment

Before treatment, please tell us about relevant allergies, sensitivities, existing nail products, recent procedures or medication that may affect the service. Where a consultation form is required, please complete it accurately and tell us if anything has changed.

We may recommend a different treatment or postpone a service if it is unsuitable for you. We will discuss the available options and any payment already made. Please tell your therapist immediately if you experience discomfort or would like the treatment to stop.

Our treatments are beauty and wellness services, not medical diagnosis or treatment. Results vary between individuals. Children’s treatments require a parent or guardian’s consent, and a responsible adult must accompany the child.

06Products

Products are subject to availability. Items marked “Coming soon” are collection previews and are not available to order until offered for sale. Any purchase arrangements, delivery charges and return conditions will be explained before payment.

Follow the directions supplied with each product and check the ingredients if you have a known sensitivity. Packaging and product images are for illustration; the description confirmed at purchase identifies what you are buying.

If a product is faulty, damaged or different from what you ordered, contact us with your purchase details so we can arrange an appropriate remedy. Nothing in our terms limits your legal rights in relation to defective or incorrectly supplied goods.

07Gift cards

Kanita Nail Lounge gift cards are sold in the lounge. You can contact us to arrange a purchase. Available values are 250 THB, 500 THB, 1,000 THB, 2,000 THB and 5,000 THB. Gift cards are valid for one year from purchase.

Gift cards can be used towards eligible services and purchases at Kanita Nail Lounge. Once claimed, the balance can be viewed in the recipient’s Fresha Wallet. If a purchase exceeds the available balance, the difference is payable separately; any remaining balance can be used before the card expires.

Please keep the card or digital details secure. Contact us with proof of purchase if you need help with a missing card or balance. See our Gift cards page for purchase information.

08Treatment packages

Packages are purchased upfront and provide the services or benefits listed in the selected offer. We confirm the contents, price, validity period and any redemption conditions before purchase. Packages do not create a recurring subscription or automatic renewal.

Appointments redeemed from a package remain subject to availability and the booking conditions explained at reservation. Unless the offer says otherwise, benefits cover the listed treatments; upgrades and additional services are charged separately. Please contact us if we cannot provide a service included in your package so we can agree an appropriate replacement or remedy.

09Loyalty rewards and offers

Our loyalty points, tiers and referral rewards are managed through Fresha. Eligibility, available rewards and individual conditions can be found on our Rewards page and in your Fresha Wallet. Unused points expire 12 months after they are earned.

Review points apply to eligible reviews left on Fresha, rather than reviews on other platforms. Referral rewards are earned after the referred friend completes their first appointment. Points are loyalty benefits, not money, and cannot be exchanged for cash.

Offer combinations and exclusions will be explained before redemption. We may update the programme for future activity and will honour rewards already issued in accordance with their stated conditions. We may correct errors or remove rewards obtained through fraudulent activity.

10Website and other services

Please use this website lawfully. Do not misuse our forms, interfere with the website or attempt to access information without permission. Our branding, photographs, written content and other materials belong to us or their respective owners. Please obtain permission before using them commercially; media assets may be used in accordance with the instructions on our Press & media page.

External websites and services have their own terms and privacy policies. Fresha’s Terms of service apply to its platform and account features. Kanita Nail Lounge remains responsible for the treatments and products we supply.

11Concerns and your rights

If something is not right with your treatment or purchase, please tell us as soon as reasonably possible, with your booking or purchase details. We will consider the concern and work with you towards an appropriate resolution.

We are responsible for providing our services with reasonable care and skill. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limits your mandatory consumer rights. We do not guarantee uninterrupted website access or a particular cosmetic result.

12Applicable law and updates

These terms are governed by the laws of Thailand, without removing any mandatory rights that apply to you. If a provision is unenforceable, the remaining terms continue to apply where legally possible.

We may update these terms by publishing a new version on this page. Changes apply to future use, bookings and purchases and do not retrospectively remove rights agreed for an existing booking or purchase. For questions about these terms, email info@kanitanaillounge.com or contact the lounge.